Terms and Conditions | Little Green Doors

Little Green Doors Terms and Conditions

These terms and conditions set out and govern the contract between LGD Southampton Limited trading as Little Green Doors (referred to below as we, us, our) and you as a user and customer (referred to below as you, your). Please read them carefully as they set out the legal relationship and obligations of each party.

Meaning of certain words used in these terms and conditions

In these terms and conditions, the following capitalised words have the following meanings throughout this document:

Baggage: the items of baggage, luggage or other items that you store in the Locker

Booking System: the online booking platform provided by us and/or the onscreen booking platform located in the Premises

Booking: the completed and paid booking made by you through the Booking System

End of Booking: any Booking which you have ended by indicating as such on the touchscreen within the Premises

Extended Booking: any Booking which you have extended in accordance with these terms and conditions

Forbidden Items: those items described in clause 6 of this agreement (either specifically or by general description) that are forbidden to be brought into the Premises or stored in any Locker

Guarantee: our guarantee as set out in clause 16

Guarantee Option: (where available) your ability at the time of booking to choose the level of our liability to you if your Baggage is damaged or is stolen, which is set out in detail in clause 16

Locker: the Locker assigned to you at the Premises for use by you during the period of your Booking or Extended Booking

Premises: the specific building or location you have booked and where the Locker will be situated

Restricted Items: those items described in clause 5 of this agreement (either specifically or by general description) that we recommend should not be stored in any Locker, for which we have no liability to you (save due to our negligence or fraud) and which is not covered by our Guarantee

Terms: these terms and conditions which set out the contractual relationship between you and us.

Unavoidable Event: an event beyond our reasonable control, including war, terrorism, riots, fire, explosion, structural collapse caused by external factors, or natural disasters such as storms, floods or earthquakes, power or data outages, evacuation due to emergency, or any single incident resulting in theft, loss or damage to more than 20 Lockers.

Contract terms
1. These Terms and Conditions set out the contract between you and us in respect of each Booking. By leaving your Baggage on our Premises in our Locker, you are deemed to have read and accepted these Terms.
2. The Baggage storage service consists of storage of your Baggage in an assigned Locker at one of our Premises for the period indicated on your booking confirmation from the day and time of delivery of the Baggage to the estimated day and time of collection indicated on the confirmation.
3. You may extend your Booking in accordance with the instructions on our website (for online bookings) or on the screen (for in person bookings). In both cases this is subject to us having suitable availability and to you paying in advance for any additional charges due.
4. If you do not extend your Booking in advance, and you do not collect your Baggage before the end of your Booking, or Extended Booking then the provisions of clause 12 will apply
Location opening hours and availability
1. The opening times for each of our Premises are clearly displayed on our website and at the applicable Premises. Unless expressly stated, they are not available 24 hours per day/seven days per week.
2. You must carefully note these opening times as once Premises have closed, you will not be able to access your Locker until the Premises next re-opens.
3. We shall have no liability to you in respect of the consequences of any Baggage which you are unable to retrieve from a Locker when our Premises are closed. You are encouraged to use phone alarms to ensure that you do not forget to retrieve your Baggage before any Premises closes.
4. Charges for the rental of a Locker will continue to accrue during the period the Premises are closed in accordance with the provisions of these Terms
Use of Locker
1. Once payment has been made and the contract has been completed, you will receive through the provided email and/or mobile phone number via an SMS message the confirmation of the Booking made, the number of the reserved Locker or Lockers and/or your reservation code(s) to access the Premises (if applicable) and your Locker(s).
2. On the day of the reservation, at the door of the Premises (if it is located within a building with a secure door), you may have to type on the touch keypad next to the main entrance door, the code that was sent by email and/or SMS when making the reservation. If the code is correct, the main door will open, and you will be able to access the Premises.
3. Once inside the Premises, you must go to the appropriate touch screen and enter the reservation code. If the code is correct, the assigned Locker will open automatically, and you may deposit your Baggage.
4. You will only be able to access your assigned Locker through the reservation code provided through the email and/or SMS sent to the mobile phone number provided at the time of booking. We are not responsible if you incorrectly gave this information when making the reservation and did not receive the reservation code for this reason.
5. You must leave the Locker closed after each time you open it, even when at the end of your booking.
6. When you wish to open the Locker for any reason, the system will ask you through the touch screen located in the Premises if you wish to open it and continue the reservation (for example, because they have forgotten to remove or insert a package) (Midway Pickup) or if you wish to open it to empty it and end the reservation (End of Reservation Pick Up).
Restricted Items
1. We recommend that you do not store in any Locker the following items:
  1. technology items such as mobile phones, tablets, laptops, computers, games consoles;
  2. software or data storage devices containing information of high value or is irrecoverable;
  3. art objects, antiques, precious metals and precious stones;
  4. watches;
  5. critical or life-saving medicines;
  6. items of sentimental value;
  7. important personal effects including keys, wallets, identity documents (such as passports and driver’s licences), handwritten documents, immigration documents, property titles, business papers, travel tickets, and concert tickets;
  8. Luxury designer goods.
2. Any such items that you leave in a Locker will be at your sole risk and they are not covered by our Guarantee.
Forbidden Items
1. We do not accept storage in our Lockers of the following items:
  1. plants and animals, alive or dead;
  2. securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers’ checks) and other non-negotiable securities;
  3. material that can be considered as pornographic or indecent;
  4. weapons (including firearms, ammunition and bladed weapons);
  5. garbage, pesticides, toxic chemicals, pollutants or waste of any kind
  6. political material;
  7. Explosives, fuels, loose or defective batteries, cigarettes, or any other hazardous or flammable materials;
  8. illegal drugs or other substances;
  9. perishable foodstuffs;
  10. cigarettes and alcohol;
  11. any type of material that is polluting or dangerous;
  12. Stolen goods, substance(s) or other contraband deemed illegal or unlawful within the country in which you are storing the Baggage;
  13. Radioactive materials.
Limited Rights of Seach
1. You acknowledge and agree that we and/or any governmental or law enforcement authority have the right to open and inspect the Locker at any time for security reasons. We will not do so unless we have reasonable cause to do so and shall ensure that we only do so in accordance with our own internal security policy. For the protection of each party, we would ensure that any such search was fully documented throughout.
Prices
1. The prices applicable to each type of Locker and at each Premises are those indicated on the website or the Premises booking screen at the time of booking of a Locker. The final prices that appear on the website or on the touch screen include VAT and refer to the rental of one Locker (depending on its size) per calendar day or, if selected, per hour.
2. We may make modifications to our prices that we deem appropriate on our website and on the touchscreen in the Premises at any time and without prior notice and may also update availability. Prices online and on the touchscreens may not always be the same.
3. If you do not end your Booking or any Extended Booking by the expiry of the period booked, then you will have to pay additional fees for the additional time used before you can access the Locker.
Your Obligations
1. You agree:
  1. To use the Locker for the sole purpose of depositing your Baggage which you wish to store temporarily in a secure place.
  2. Not to bring on to the Premises nor store in a Locker any Prohibited Item.
  3. To carefully use the Locker and to ensure that the Locker has been properly closed when you leave the Premises (after inserting the Baggage or removing it). In the event that you leave your Locker open with your Baggage inside, we will not be responsible for any subsequent loss, theft or damage that may occur.
  4. Not to use the Locker or the Premises for illegal or unauthorized purposes.
  5. Not to deposit any property whose possession requires a licence, without such licence.
  6. not to store food in the Locker, unless it is packaged food that cannot spill, stain the Locker or produce odours of any kind in the Locker or the Premises.
  7. Not to provide or share your security code to any third party. The reservation code is personal and non-transferable and can only be used by you as the person who makes the reservation.
  8. Not to use the Locker to deposit goods that will be collected by a third party. Lockers must not be used as a “parcel locker” or a means of trafficking goods between parties.
  9. To access the Premises and remain there for the sole purpose of accessing the assigned Locker and only to carry out a specific action in relation to the Baggage stored or to be stored in the Locker. You must not remain on the Premises for longer than strictly necessary.
  10. Not to eat or drink inside the Premises.
  11. Not to leave any rubbish within the Locker or at the Premises.
  12. Not to smoke at or in the immediate vicinity of the Premises. All of our Premises are strictly non-smoking.
  13. Not to take photographs or videos of the Lockers or Premises (except for those necessary to capture the reservation/security number) and, and without limitation, not to take photos or recordings of security cameras or lock mechanisms of the Lockers or the Premises.
  14. To pay the charge for the Locker with a credit/debit card owned by or issued to you.
  15. To remove any Baggage stored in the Locker before your Booking or Extended Booking ends.
  16. at the end of the Booking or Extended Booking, to leave the Locker in the same state in which they were found and to notify us via email at help@littlegreendoors.com of any incident that you encounter in the use of the Locker or Premises.
2. Animals are forbidden within the Premises, save for official guide dogs for the visually impaired. Accordingly you shall not bring any other animal into the Premises.
3. Access to the Premises is limited to persons over the age of 18 whilst actively using the Locker together with accompanied children. You are fully responsible for anyone who accompanies you at the Premises including any children.
4. You are responsible for choosing a Locker size appropriate to the size and weight of your luggage before making a reservation. The maximum weight allowed per Locker is 30kg. We will not be able to accept any claim or refund request in the event your luggage exceeds these dimensions and/or weight and consequently does not fit into a booked Locker.
5. You are responsible for ensuring that the door of the Locker is securely closed before leaving the Premises.
6. You must not leave in the Locker:
  1. any important personal effects including keys, wallets, identity documents (such as passports and driver’s licences), handwritten documents, immigration documents, property titles, business papers, travel tickets, and concert tickets
  2. Any critical or life saving medicines or similar items.

You acknowledge that we shall have no liability or responsibility to you or others if you do leave such items in a Locker.

End of Booking.
If you wish to end the Booking, you must select the End Pickup option to open the luggage storage to empty it and end the Booking. This will end your reservation (End of Reservation).
You must then promptly remove all the packages inside the Locker and leave it closed. Until you do so, your reservation may continue and you will be liable for additional rental charges as set out in these Terms.
You are responsible for checking that you have left nothing inside the Locker or Premises.
you will not be able to access the Locker again. Our booking system will then automatically allow the Locker to be reserved by other users.
If you leave any Baggage inside the Locker, you will not be able to access the Locker again and we cannot be responsible for what any new user of the Locker does with any such Baggage left by you in the Locker.
Early termination of service for breach
1. Failure to comply with any of these Terms may result in the withdrawal or cancellation of the Booking or Extended Booking by us without prior notice to you and without giving you any compensation or refund. In such circumstances, we reserve the right to open the Locker and remove your Baggage from it.
Modifications, Refund and Cancellations
1. Changes or cancellations must be made at least one day before the start date a Booking. Refunds are possible for cancelled Locker reservations or unused Locker reservations booked in error where a refund request is made at least 24 hours before the start date and time. Please contact us by email at refunds@littlegreendoors.com and we will process your refund.
2. Reservations with promotional discounts may be non-refundable.
Payments
1. Payments will be processed via our payment service providers, Nayax UK Ltd (Nayax) (for bookings made in person using the touchscreens) and Stripe Payments UK Limited (Stripe) (for bookings made online). Both payment systems enable you to make payments securely using a Visa card, MasterCard, American Express and other means. Please note that we do not control and are not affiliated with Stripe or Nayax. Stripe and Nayax are both an independent contractor and have no agency relationship with us. We are not responsible in any way for the actions or performance (or lack thereof) of either Nayax or Stripe. The use of Stripe’s or Nayax’s payment system is at your own risk. It is your responsibility to abide by all the terms specified by Stripe or Nayax in their terms of use and privacy policies. You acknowledge that you are fully assuming the risks of conducting any transactions via Stripe’s or Nayax’s payment systems.
Our Obligations

We agree:

Once a Booking is made, to use reasonable endeavours to offer you an assigned Locker of the correct size at your chosen Premises.
If for any reason we cannot fulfil your Booking, to use reasonable efforts to notify you as soon as we can and to provide you with a full refund of your Booking.

Feedback
1. After a Booking is complete, you may receive an email with a link to submit feedback.
Our Guarantee
1. We offer a limited guarantee in accordance with the Guarantee option you have selected, if your Baggage is damaged or is stolen during the Booking or the Extended Booking.
2. The guarantee is in the form of a maximum payment of up to the level of cover you have selected as the Guarantee Option at the time you confirm your Booking. The Guarantee is offered on a per Locker basis. Accordingly, the maximum guarantee payment for missing or stolen Baggage will be up to the maximum amount selected at the time of Booking.
3. There is no protection provided by this Guarantee:
  1. For any of the items listed as Prohibited Items or as Restricted Items.
  2. If your Baggage is damaged or is stolen which is caused by, or as a result of, an Unavoidable Event.
  3. If you can recover any loss or cost of damage from any insurance policy, guarantee or third party.
  4. If you are in breach of any other Terms in this agreement.
  5. To the extent that any act or omission by you causes or materially contributes to the loss or damage or theft.
4. As soon as you become aware that your Baggage is damaged or has been stolen, you must immediately contact us at guarantee@littlegreendoors.com and fully completing the online form which we will send to you by return. An incident must be reported to us within 24 hours from the discovery of the theft or damage. You must provide the necessary documentation and evidence to support your claim against this Guarantee, including proof of booking, photos of damaged items and, in respect of theft from or criminal damage to the Locker, a police incident number. We will investigate each claim against this Guarantee and may request additional information as necessary. We will review any appropriate CCTV footage that we may have, and we reserve the right to decide on the validity of claims against this Guarantee and the compensation awarded based on the evidence provided and individual circumstances and may reject claims against this guarantee if we believe there is reasonable suspicion of fraud or negligence on your part. The Guarantee does not extend to additional costs such as transportation, accommodation, or missed flights because your Baggage is damaged or has been stolen.
5. The Guarantee is a guarantee of responsibility between us and you and is not an offer to insure your Baggage and does not constitute a contract of insurance.
6. This Guarantee is in addition to your statutory rights and nothing in these Terms shall limit or exclude such rights as you may have.
Liability
1. In addition to the liability provisions in the Website Conditions and the Guarantee provisions set out in clause 16:
  1. We shall only be liable for loss or damage you suffer directly from any breach by us of these Terms, or if we act negligently or fraudulently;
  2. If you are outside the UK and want to use our website or apps, we shall not be liable to you if they do not comply with any local laws;
  3. You shall only be liable to us for loss or damage we suffer directly from any breach by you of these Conditions, or if you act negligently or fraudulently.
2. Nothing in these Terms has the object or effect of excluding or limiting our liability in the event of the death of or personal injury to you resulting from our act or omission.
3. Nothing in these Terms shall limit or exclude any statutory rights as you may have.
Responsible for delays outside our control
1. If your Booking or access to the Premises is affected by an Unavoidable Event, we will endeavour contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay (and the guarantee will not apply), but if the delay is likely to be substantial and will affect your Booking, you can contact us by email help@littlegreendoors.com (including your booking reference, mobile number and email address) to end your Booking and receive a refund for any Bookings you have paid for in advance, but not used.
Late withdrawal of stored items in a Locker and Abandonment
1. You are responsible for timely retrieval of your Baggage at the end of your Booking or Extended Booking. Due to the nature of online bookings, we reserve the right to resell the Locker space, even if your Baggage is not retrieved by the end of your Booking or Extended Booking. Therefore, you agree that we have no liability or responsibility for Baggage left in a Locker beyond the designated pickup time. When your Booking or Extended Booking ends, your Baggage will no longer be covered by our Guarantee. If you are unable to retrieve your Baggage before the end of your Booking or Extended Booking, please contact customer support at help@littlegreendoors.com. We will then try to extend your Booking.
2. If you do not remove your Baggage from the Locker within the period of the Booking or any Extended Booking, the following rules will apply depending on the case in question:
  1. If you do not remove your baggage within 5 calendar days from the end of the Booking or any Extended booking, we reserve the right to remove them and place them elsewhere. For each day that elapses from the expiry of the Booking without the Baggage having been removed by you, until their collection by you, you will be responsible for paying an amount equivalent to the price of the luggage storage not removed accruing per day.
  2. If you request shipment of any Baggage, the transport costs must be paid, prior to its shipment, by you. In this case, we will charge an amount of £100 for the service provided of having to manage the removal and delivery of the goods to the transport company.
  3. We reserve the right to retain the Baggage until you have paid any amount due to us in full.
  4. After 31 calendar days from the end of the Booking or any Extended Booking, without you having proceeded to claim the return of the baggage, you agree that you have abandoned the Baggage for all purposes. At our discretion, we shall then destroy or dispose of the Baggage without further recourse or liability to you.
Failure to properly use the instructions:
1. We reserve the right to remove any item of Baggage that is a Forbidden Item. If necessary, we may call the police or competent authority and report your conduct.
2. You will be responsible for the details that you insert when making a booking.
3. The removal of a Forbidden Item will entail a charge of £100, plus any costs of disposing of such items and you shall fully reimburse us for all such cost and charges incurred by us.
Damage caused to Locker and/or Premises by Users:
1. You will be fully responsible for any damage that you cause to any Locker or the Premises due to your improper or inappropriate use. Without limitation, if you cause such damage, we will charge you an equivalent amount to the daily rental for which the Locker is unusable, as well as the cost of the repair or replacement together with an administration fee of £100
Payment of additional charges
1. Any additional charges detailed in these Terms will be paid by you with the same means of payment as the one used by you when booking the Locker or by bank transfer to the account indicated by us if we agree to payment by this means. You expressly accept that we will proceed to collect the amounts established in this section using your credit or debit card or other means of payment when booking the Locker and we will provide, if you so request, the details of the expenses incurred.
Forgotten Baggage
1. For security reasons, any item of Baggage that you have forgotten to retrieve at the end of your Booking or Extended Booking, and you have not claimed in accordance with clause 23.2, will be disposed of or destroyed 30 days from the end of the reservation.
2. If you want us to forward a forgotten item, you must firstly notify us in writing within 5 days of the end of your Booking or Extended Booking and supply us with such information as we may reasonably request to identify your Booking and the forgotten item(s) of Baggage. At our discretion, we may post the item to you at your cost. If we deem it too difficult to post an item, then we will inform you of how you may recover the item in person. The Premises are generally unmanned and so it is not possible to attend in person to collect an item unless we have agreed this with you in advance. You will bear all costs thereof, together with a service fee of £30 which shall be payable in advance. We will notify you in advance of such costs which must be paid in full before we will dispatch or release the item(s).
Dealings with your Personal Data
1. For details about how we deal with your personal data (including how we use CCTV), please see our Privacy Policy.
Language
1. The language in which the contract between you and us will be concluded is English, even if you have chosen any other language available on the touch screen or website to navigate it.
If you booked online, you have a legal right to change your mind
1. For most of our bookings made online, you have 14 days after the date we confirm your Booking to change your mind about a booking, but:
  1. You lose the right to cancel any Booking, when it's been completed (and you must pay for any services provided up to the time you cancel).
  2. If you change your mind contact our Customer Service Team contact us at help@littlegreendoors.com and we will send you a cancellation form to complete and return to us. Once we receive a fully completed form, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund
We can change our services and these Terms
1. We can always change a service we offer:
  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't materially affect your use of the service.
2. We can also make the more substantive types of change to the service or these Terms, but if we do so we'll notify you and you can then contact our Customer Service Team at help@littlegreendoors.com to end the Booking before the change takes effect and receive a refund for any services you've paid for in advance, but not received.
Suspension of supply (and you have rights if we do)
1. We can suspend the supply of a service. We do this to:
  1. the service to reflect changes in relevant laws and regulatory requirements; or
  2. make changes to the service (see We can change services and these terms).
Disputes
1. You have several options for resolving disputes with us:
  1. Resolving disputes without going to court: Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to us and ask that we seek to resolve it through this process. If we agree, then we will suggest a suitable independent third party. If you're not satisfied with the outcome you can still go to court.
2. You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
1. We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
2. Nobody else has any rights under these Terms. These Terms are between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
3. If a court invalidates some of these Terms, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
4. Even if we delay in enforcing these Terms, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
5. The provisions of these Terms survive the termination of these Terms.
Termination
1. We reserve the right to block your access to the Booking System and/or temporarily or permanently limit your access to the Booking System, at our sole discretion, in addition to any other remedies that may be available to us under any applicable law. Such actions by us may be taken, for example, if we deem that you have breached these Terms in any manner. Additionally, we may at any time, at our sole discretion, cease the operation of the Booking System or any part thereof, temporarily or permanently, without giving any prior notice. You agree and acknowledge that we do not assume any responsibility with respect to or in connection with the termination of the Booking System’s operation and loss of any data.